ManageEngine Site24x7 Trust Center Status

Trust Center

Compliance Certifications

ISO/IEC 27001

ISO/IEC 27701

ISO/IEC 27017

ISO/IEC 27018

SOC 2 Type II

SOC 1 Type II

ISO/IEC 9001

ISO/IEC 22301

GDPR

CCPA

TX-RAMP Level 2

CSA STAR LEVEL ONE

CSA STAR LEVEL TWO

ENS

DESC

Risk Profile

Third Party Dependencies

Yes

Hosting

Self Hosted

Product Security

Audit Logging

Role Based Access Control(RBAC)

MFA

Reports

Pentest Report

Self-Assessments

CAIQ

Data Security

Encryption at Rest

Encryption in Transit

Data Backups

App Security

Bug Bounty Program

Code Analysis

Software Development Lifecycle

Site24x7 Successfully Completes Annual ISO Surveillance Audit

We are pleased to annoubce that Site24x7 has successfully completed its annual external surveillance audit for the following internationally recognized management system standards during July 2026:

ISO/IEC 27001 – Information Security Management System (ISMS)
ISO/IEC 27017 – Cloud Security Controls
ISO/IEC 27018 – Protection of Personally Identifiable Information (PII) in Public Clouds
ISO 9001 – Quality Management System (QMS)
ISO 22301 – Business Continuity Management System (BCMS)
ISO/IEC 27701 – Privacy Information Management System (PIMS)

The successful completion of these audits reaffirms our ongoing commitment to maintaining robust information security, privacy, business continuity, and quality management practives, processes, and controls continue to meet the stringent requirements of internationally recognized standards.

Investigation Update – FortiBleed Exposure

Site24x7 has completed its assessment of the reported FortiBleed-related credential exposure. Our investigation found no evidence that Site24x7 organizational credentials were exposed or compromised. We also found no evidence of unauthorized access or any impact to customer data or services.

As part of our standard security response, we thoroughly reviewed our environment, validated our security controls, and confirmed that no further action was required. We continue to monitor our infrastructure and follow industry best practices to ensure the security of our customers and services

Site24x7 Response to Axios Vulnerability Report

We are aware of the vulnerabilities reported on March 31, 2026, affecting specific versions of the Axios npm package (versions 1.14.1 and 0.30.4).

Upon thorough review and internal validation, we confirm that Site24x7 does not use the affected vulnerable versions within our environment. We continue to proactively monitor third-party dependencies and enforce strict security practices to ensure the integrity and safety of our services.

OpenSSL Security Vulnerability Update (CVE-2025-15467)

Following the public disclosure of CVE-2025-15467 on January 27, 2026, affecting certain OpenSSL releases, the Site24x7 security team completed a targeted assessment focused on the Site24x7 agent.

Our assessment confirms that while OpenSSL libraries are included in certain Site24x7 components, including the Site24x7 agent, the vulnerability is not exploitable in our architecture. The Site24x7 agent operates exclusively with outbound communication, does not accept inbound connections, and does not process external or untrusted CMS (PKCS#7) data. As a result, there is no viable attack surface for this issue.

We continue to monitor OpenSSL advisories and update dependencies through our standard security release process. Customers should independently assess and patch OpenSSL usage within their own environments as recommended. There is currently no evidence of active exploitation affecting Site24x7.

Security Review Update: React Server Components Vulnerability (CVE-2025-55182)

Site24x7 has completed a security review following the disclosure of the React Server Components remote code execution vulnerability tracked as CVE-2025-55182. Our evaluation confirms that Site24x7 services are not affected by this issue.

We continue to track upstream advisories and industry guidance related to this vulnerability. Customers should independently evaluate their application stacks and apply the recommended remediation steps for any affected components within their environments.

Supply Chain Security Notice: Shai-Hulud NPM Worm Activity

In response to the Shai-Hulud malware campaign targeting NPM packages, the Site24x7 security team performed an in-depth review of our dependency ecosystem and runtime environments. We have confirmed that Site24x7 has not been impacted by either the original campaign or subsequent variants.

As part of our ongoing security practices, Site24x7 has strengthened monitoring controls to detect malicious package behavior and continuously reviews dependencies for emerging threats. In addition, we actively monitor for potential exposure of Site24x7 credentials and notify customers promptly if any risk is identified.

2025 Penetration Testing Assessment

The 2025 penetration testing for Site24x7 was successfully completed by an independent, certified external security vendor. The assessment evaluated the security posture of Site24x7 applications and supporting infrastructure. Summary reports and certifications are available through our security portal.